FAQ

Water Purifiers FAQ

The ArrowMAX 1.0 delivers a flow rate of 1.0 L/min – it can dispense 60,000 liters of water in its lifetime. The device exterior is made with high quality polymer and contains a stainless-steel reactor. The ArrowMAX 2.0 is an upgraded model of the ArrowMAX 1.0; it has a flow rate of 2.0 L/min and can dispense 120,000 liters of water in its lifetime. The Arrow 5 is one of our bigger systems that delivers a flow rate of 5 L/min, dispensing 900,000 litres of water in its lifetime. It is constructed with an aluminum housing and contains a stainless steel reactor.

Our systems are primarily designed for single faucet use (with a Smart Faucet or your own); however, they could also potentially be connected to additional dispense points so long as the flow rate inside the unit does not exceed the certified flow rate for 99.9999% disinfection. We recommend seeking professional advice from certified plumbers for connection to additional dispense points.

The Standard Pre-filter lasts up to 1000 gallons and removes chlorine, sediments, odor and taste. The Advanced Pre-filter lasts up to 4000 gallons and removes lead, heavy metals, chlorine, mercury, carcinogens, and other contaminants, as well as turbidity, unpleasant odors and tastes.

Click here to view comparison chart

The Standard Pre-filter should be replaced after 1000 gallons. The Advanced Pre-filter should be replaced after 4000 gallons.

The ArrowMAX 1.0 can dispense up to 60,000 liters of water in its lifetime, the ArrowMAX 2.0 can dispense 120,000 liters and the Arrow 5 can dispense up to 900,000 liters. Depending on how often it gets used, you can expect the units to last many years.

To ensure your system delivers quality water year round, please follow these recommendations for winterizing. (Note: Simply draining your water system may not be effective at removing enough water to prevent damage inside the device)

Step 1:
Remove the pre-filter from the system and set it on its end (outlet-down) to drain. Place the filter in a bag and store in a refrigerator or a cool environment until it’s time to flush and use it again.

Step 2:
OPTION A) APPLY COMPRESSED AIR.
Apply compressed air to the inlet of your unit to blow out any and all water trapped in the system as well as any accessories such as flow restrictors or faucets you may have. Repeat this a few times to ensure no water is left in the lines.
OPTION B) USE ANTIFREEZE REAGENT.
Follow your RVs owners manual to drain out your water lines and run special RV antifreeze through the system.
OPTION C) REMOVE & STORE AWAY.
If you do not have access to compressed air or antifreeze, remove the system and flow restrictor (if present) and store in a temperature controlled environment (>4°C) until ready to re-install.

Failure to winterize can results in damage to the system which is not covered by warranty, so please take care to winterize well before freezing temperatures or inclement weather may occur.

For most homes running on grid power, the best choice is the 120-240V AC. For most RVs, boats and other motorhomes running on battery power, the best choice is 12V DC.

A ¾” hole should be drilled to allow room for the faucet post and cable to fit through.

The maximum countertop thickness allowable by the faucet mounting equipment is ½”.

Simply press down the collar and pull out the tubings.
See this video for reference.

The brown ring that comes with the advanced filter is not part of the installation. It can be used to optionally flush water through the pre-filter by placing the ring between the filter inlet and a faucet, applying pressure to the filter, and turning on the faucet. Alternatively, the pre-filter can simply be flushed while plumbed in-place.

With your purchase of an Arrow 5 with faucet, you may have found a black box known as a ferrite. The ferrite is to be installed after you have threaded the faucet cable into the spacer. The purpose of this ferrite is to prevent the faucet and cable from acting like an antenna to receive and transmit faint electromagnetic radiation which may cause interference with telecommunication systems. To attach the ferrite, place the cable inside the ferrite and close it firmly. Tape the key to the ferrite or keep it in a safe place so you can remove it again should you need to adjust your installation or remove your faucet at any point. The included cable-tie can be secured to the cable against the ferrite to keep it in place.

Surface Disinfection FAQ

Acuva has obtained through Validation Testing with InterTek and CUBRC Inc., a Biosafety Level 3 (BSL-3) lab certified by the United States CDC. This independent third-party testing validates the efficacy of Acuva’s SOLARIX wand in disinfecting of non-porous surfaces against the SARS-CoV-2 virus.

As Health Canada clearly stated in their November, 2020 advisory, “In order to make claims that a UV light or wand can protect against COVID-19, a manufacturer must hold evidence to demonstrate that their product works as claimed.” As per our understanding, this required evidence is exactly what we have generated through the validation testing and is enclosed for your reference.
Consumer disinfection products are regulated under the Pest Control Products Act (PCPA). As per our understanding, the PCPA specifically excludes products like SOLARIX that are used to destroy or inactivate viruses and bacteria (see Exemption 3.1.d https://laws-lois.justice.gc.ca/eng/regulations/SOR-2006-124/page-1.html#h-723725).
As an extraordinary caution, we are currently engaged with Health Canada to explore if there are any other registrations outside of PCPA required. Please see the lab test report included in the FAQ for SARS-CoV-2 disinfection from a lab in NY. View test report here.

There is no risk with Health Canada or PCPA as we meet all requirements. As per our understanding, UV devices that inactivate viruses and bacteria are exempt from PCPA.

UV-LED technologies can be used safely and effectively to disinfect any surface. We have detailed instructions on how to safely use our device in the user manual. SOLARIX by design provides safety features to enhance safe usage. By following these instructions, users can disinfect a surface safely and effectively. We recommend using gloves and eyewear as an additional layer of safety precautions for peace of mind.

Most glasses and prescription glasses are made of polymer including polycarbonate, polypropylene or acrylic which provides adequate protection from UV exposure.

Yes. SOLARIX is most effective on non-porous surfaces. However, it can also be used on porous surfaces (efficacy many vary based on the surface property).

No. SOLARIX is not a medical device and is not meant to disinfect medical equipment or PPEs.

Yes. SOLARIX is designed to be portable and can provide disinfection on the go. However, please check with your flight operator and local laws/advisories.

No. Do not use SOLARIX on human skin, body parts or animals.

SOLARIX was designed for fast and effective disinfection against bacteria and viruses on non-porous surfaces. Use SOLARIX for 10 seconds from 5 centimeters distance to disinfect the surface 99.9% against SARS-Cov-2. The exposure of 2 seconds can provide you 98% disinfection against SARS-Cov-2. Please note that the efficacy varies based on the surface property and the type of microorganism (Bacteria or virus). In general, an exposure of 10 seconds should be ideal for effective disinfection.

Certification FAQ

The ArrowMAX 1.0, ArrowMAX 2.0 and Strike platform is certified by IAPMO R&T against NSF/ANSI 55 Class ‘B’ and NSF/ANSI 372. The Arrow 5 is Class ‘B’ compliant.

 IAPMO Certification No: W_10944 (Ultraviolet Microbiological Water Treatment System) W_10946 (Lead Free Water Filtration Product)

NSF/ANSI 55 tests UV-Water treatment devices against 3 main criteria:
1. Microbial Disinfection Performance: Validating the microbial disinfection effectiveness by 
 identifying the system’s performance as Class A or Class B
2. Material safety for drinking water: ensuring the material used in the UV water purifier doesn’t leach 
 heavy metals, or other contaminants which are known to be unsafe for human health
3. Structural Integrity: Assuring the UV Water Purifier can withhold hydraulic pressures under sudden pressure jumps or continuous pressure cycling happening in plumbing system under regular use.

The 2019 version of the standard is different only compared to the 2018 version in terms of testing protocols for Microbial Disinfection Performance and hasn’t changed in terms of Material Safety and Structural Integrity. In terms of Disinfection Performance, testing protocols for LED-based systems are now included and, the microbial performance assessment has changed from a dose-based assessment to a log-reduction basis.

There is a difference between standard and certification.NSF International is an independent non-for-profit organization that develops safety standards, including NSF/ANSI 55, for protection of public health. When it comes to certification against NSF Standards there are approximately 6 accredited certifiers in North America such as IAPMO, WQA, CSA and NSF which provide certification against public domain NSF/ANSI standards. Each accredited certifier provides equivalent compliance to regulations and equivalent product assurance and acceptance for buyers. Acuva currently has certification listing against NSF/ANSI 55 and NSF/ANSI 372 standards with IAPMO.

This is a fallacy aided by the name of the standard including the name of one of acceptable certification agencies. There is a difference between standards and certification. Most certification bodies maintain an online directory. However, because certification is specialized for each company, these directories are exclusive to the agency that completed the  certification. Unfortunately, you are unable to go to online to access all listings to the NSF/ANSI standards. If you want to find a complete directory, you are required to peruse each listing site separately. IAPMO’s directory is live and can be accessed at www.pld.iapmo.org

NSF/ANSI-55 product listings (http://pld.iapmo.org/file_info.asp?file_no=0010944)
NSF/ANSI-372 product listings (http://pld.iapmo.org/file_info.asp?file_no=0010946)

Product Manuals

The ArrowMAX 1.0 has a flow rate of 1.0 L/min and offers reliable Point-of-Use water disinfection for home, marine and RV applications. The ArrowMAX 1.0 is certified by IAPMO R&T to NSF/ANSI 55 Class ‘B’ and NSF/ANSI 372, the gold standard for clean drinking water. Enjoy instant, on-demand, chemical-free drinking water purification with low power requirements and without the drawbacks of UV lamps. This PFAS- and mercury-free system safely disinfects water without adding any chemicals to your drinking water.

DOWNLOAD USER MANUAL

The ArrowMAX 2.0 has a flow rate of 2L/min and offers reliable Point-of-Use water disinfection for home, marine and RV applications. The ArrowMAX 2.0 is certified by IAPMO R&T to NSF/ANSI 55 Class ‘B’ and NSF/ANSI 372, the gold standard for clean drinking water. Enjoy instant, on-demand, chemical-free drinking water purification with low power requirements and without the drawbacks of UV lamps. This PFAS- and mercury-free system safely disinfects water without adding any chemicals to your drinking water.

DOWNLOAD USER MANUAL

The Arrow 5 delivers a flow rate of 5L/min, providing high-performance UV water treatment without the need for on-going lamp replacement. Compatible with any water appliance or faucet.

DOWNLOAD MANUAL

Our Eco NX-Silver is certified by IAPMO R&T against NSF/ANSI 55 Class ‘B’ and NSF/ANSI 372, with a flow rate of 1.2L/min. Enjoy instant, on-demand, non-chemical drinking water purification with low power requirements and without the drawbacks of legacy systems. This PFAS- and mercury-free system safely disinfects water without adding any chemicals to your drinking water.

DOWNLOAD MANUAL

Our Strike platform of high-performance UV-LED modules features Acuva’s patented IntenseBeamTM Technology and an advanced design that enables efficient disinfection and sterilization of drinking water for PoU applications and OEM integration.

DOWNLOAD MANUAL

Installation Videos

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